Dental Key Performance Indicators & Remote Professional Use Cases This table highlights common dental KPIs and how a Swiss Monkey remote professional can support improvement in each area.
Dental KPI
What This Means
Remote Professional Support
You may be missing new patient calls and revenue opportunities
Phone answering, scheduling, live chat support during peak hours or after-hours coverage
Call Answer Rate < 85%
Patients are slipping through the cracks, impacting long-term care and revenue
Hygiene Recare > 25% overdue
Hygiene reactivation calls, text/email follow-ups, recall system audits
Revenue is tied up in overdue collections from completed work
Accounts receivable follow-up, patient balance outreach, statement processing, and cleanup projects
A/R Over 90 Days > 10%
Delayed insurance payments and potential rework for denials
Insurance verification, claim submission, follow-ups, and denial resolution
Claim Aging > 30 Days
Low Treatment Acceptance / Unscheduled Treatment
Revenue opportunities are being missed from unaccepted or unscheduled care
Treatment plan follow-up, financing support calls, scheduling assistance, and tracking unscheduled treatment
Overflow or backup call answering, voicemail callbacks, after-hours scheduling
Missed Calls or Overflow
Your team may be too busy to answer every call, losing leads
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